JEMISON METALS RECOGNIZED BY NATIONAL AWARDS FOR STEEL EXCELLENCE
(Birmingham, AL) —Birmingham-based Jemison Metals has been recognized by the American Metal Market at the national Awards for Steel Excellence . At the annual convention in New York, Jemison was named Most Outstanding Service Center.
Nominees were judged according to a variety of criteria including customer retention rates, customer service initiatives, technological innovations, operational improvements, and sales performance over the previous year.
From the American Metal Market: “(Jemison’s) retention and customer satisfaction goes beyond industry standards and calls attention to its ability to provide value added services to customers, such as seamless service and execution through contract management technology; extensive industry knowledge and experience; effect cost-saving initiatives; supply chain optimization and competitive, transparent pricing; and strategic purchasing programs.”
Jemison Metals experienced a 99% customer retention rate in 2015 and a 98% on-time delivery rate. Additionally, while the carbon flat-rolled steel industry saw a 7.2% decrease in shipments 2015, Jemison Metals increased their shipments by nearly 6%.
“Our team has planned for and pursued elite customer satisfaction for many years,” said Pete Heinke, CEO at Jemison Metals. “Our baseline of operational efficiency allows us to focus on developing innovations that affect our customers’ bottom lines. Being honored for it at the national level is certainly gratifying and is the result of each and every team member in our company making a priority of customer relationships. We are grateful for those loyal relationships, and we’ll continue to work to earn their loyalty.”
Other finalists included Worthington Industries of Columbus, Ohio, Klein Steel Service, Inc. of Rochester, NY, Midwest Materials, Inc. of Perry, Ohio, and Pacesetter of Kennesaw, GA.
Jemison Metals is a leading provider of carbon flat-rolled products. Jemison Metals has 125 team members and in four states. With 412,000 square feet of warehouse space, Jemison has facilities in Birmingham, Gadsden, and Decatur, AL, Lynchburg, VA, Cleveland, OH, and Sumter, SC. Visit jemisonmetals.com.